Here at LÚMINARA, we want you to make your purchases as worry-free as possible. As such, we have a 30-day return policy for all products directly purchased from this site. We reserve the right to change or amend this policy. To be eligible for a refund, your items must be unused and in the same condition that you received it and in it's original packaging.
Any unopened boxes of LÚMINARA can be returned to us for a refund.
Please contact our Customer Service Team at 012 85 30 200, or [email protected] for assistance in returning the item. A Customer Service team member will answer your questions between 9:00AM and 5:00PM, Monday through Friday, except holidays.
Returns should be addressed to:
25, JALAN SAUJANA INDAH 8,
40150 SHAH ALAM, SELANGOR,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will drop you an email about your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
In no event will any replacement or refund constitute an admission of any kind by LÚMINARA. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.
We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.
If you reject your order at the door, or don't collect your parcel, we will refund you once the parcel has reached us back. Our carriers charge us for getting the parcel back to us, this amount will be deducted from your refund to cover this cost.